top of page

Your Questions, Answered.

Frequently Asked Questions

If you ever have any questions for our artists, our services, or locations,

 contact us directly at or call us @ 719-465-3501  or text Jan @719-649-9955.

What are eye eyelash extensions and what can they do for me?

Eyelash Extensions are synthetic polyester threads molded to look and feel like natural eyelashes. Extensions are available in many colors, curls, lengths and diameters. At the present time we carry 4 curls, 11 lengths and 6 diameters. Colorado Lash Company routinely carries black and dark brown extensions.

Extensions can give you a more open eye look helping you to look younger, your eyes brighter and more put together.

Extensions rid the need of mascara. Thus saving you time from application and removal. Remove the need for mid-day clean ups when your mascara has moved into places you did not put it. Give you longer, fuller, darker looking lashes.

We figure about 10 minutes per day applying multiple coats of mascara and fixing smudges and removing and removing and removing. 10 min per day x 5 days per week is 50 minutes per week. Our touch-up appointments take about 60-90 minutes every 2-4 weeks depending on your natural lash growth and shed cycle, lifestyle and lash care routine.

How are eyelash extensions applied?

Your lash specialist will isolate a single natural eyelash with special shaped tweezers in one hand and in the other pick up an extension with a separate fine tip tweezer and dip the extension into our lash adhesive (black), then apply to your natural eyelash about 1/2-1 mm away from your eyelid. Extensions are placed onto your natural lash, not the skin.  She will repeat 80-100 times for each eye. Resulting in a full set of extensions.

What is a lash lift?

Basically it is an eyelash perm. We gently wrap your natural lashes around an eyelash curling rod, place a lifting/perm solution, made specifically for eyelashes, applying the curling solution followed by the neutralizing solution, tinting and conditions solutions are applied. Lifting rod is removed and more conditioner placed on lashes.  The results are similar to using an eyelash curler without  the pulling, tugging and loss of curl at the end of the day, giving you an open eye look with the darker lashes from the tinting solution.  Lash lift results last 4-6 weeks depending on the growth and shedding pattern of your natural lashes.  This is a great alternative to lash extensions  for those with medium to long natural lashes.  Lash Lifting does not add length or diameter (although the conditioning/keratin solution will make the appear thicker for 1-2 days).  Perfect for beach or mountain vacations or those who don't normally like to wear makeup but want a more defined look.  

 Eyelash and Eyebrow Tinting: 

A fantastic way to define lashes and brows!   We feel this is the most under appreciated, under sought service in the lash and brow industry.  Taking just 20-30 minutes every 4-6 weeks you can have darker more defined looking eyebrows. Eyelash and eyebrow tint is a coloring/dye made for the lashes and brows.  Lashes generally black or dark brow. Eyebrows have many choices:  dark brown, brown, medium brown, light brown, medium blonde, light honey brown. While tinting does not add length, lashes and brows can appear fuller and more defined when applied.

Eyebrow and Facial Waxing:    We use low temperature waxes for all eyebrow and  facial waxing.  Low temp waxing is a fast and easy way to remove unwanted facial hair.  We perform eyebrow, lip and chin waxing.  Please note that waxing is not appropriate if you are using retinol, retinal, or AHA's. 

For waxing please discontinue all retinal/retinoids 4-6 weeks prior to facial waxing.  AHA's please discontinue use  at least 3 weeks prior to waxing.

How do I know what service is right for me?

Colorado Lash Company offers a complimentary virtual or in person consultation.  The consultation allows you to meet your lash specialist and ask questions.  A consultation allows your lash specialist to see your lashes and brows, the way you wear your  makeup, hair and ask questions to help you determine what lash and brow services are for you. She can help set expectations on the results that are achievable from your service.

*Can pregnant women get lash extensions?

n most cases, yes.  We have had many pregnant women receive lash extensions, lash-lifts, tint and brow services.  It is always best to seek your doctors opinion.

*When can I get my lashes wet?  

Please wait 4-6 hours before getting your extensions wet.  24 hours after lash-lifts.  

Wait 24 hours for  extensions before hot yoga, hot tubs and steam rooms.

*Can I wear mascara with my extensions?

Yes with classic lashes  and  no if  volume extensions.  If you feel the need to wear mascara on a regular basis, please let your lash artist know. Most of the time we can add a different type of lash or add more length or fullness to eliminate the need for mascara. You are paying for extensions they should replace the need for mascara. Special occasions may call for a bit more drama. Please skip the water proof mascara. It can damage the extensions and natural lashes.

*What if I am not happy with the look of  my lash extensions? 

It is our top priority that you love your lashes. If you feel they are not what your were expecting please let your lash artist know within 5 days of application and we will schedule a "fix appointment" at no additional charge to you.  Do to the nature of our work we are not able to give refunds.


Cancellation/No-Show Policy: 

  It’s important to understand that when forgetting or canceling appointments without giving enough notice,

businesses lose the opportunity to fill that appointment time. Our lash specialists are paid on commission.

You are not hurting the business so much as our individual lash specialists.  For the benefit and respect of all

our clients and lash specialists, appointments are subject to the following terms:

     Less than 12 hours’ notice is considered a late cancellation and will result in a charge of 50% of the scheduled

service(s) fee.

    If your appointment is not canceled or you do not show up for your scheduled appointment, you will be

considered a “No Show” and charged the full price of the scheduled service(s).

Appointments booked within the 12-hour period are still subject to the cancellation policy.

     As a courtesy, appointment reminder SMS are sent 24 hours in advance of appointments, and appointment confirmation is sent at the time the appointment is made as well as reminder emails are sent 72 hours in advance of appointments to the contact information given at the time of booking.

     Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to

render them. Repeated instances of no-shows or last-minute cancellations may result in the loss of booking


We certainly understand that emergencies and unforeseen circumstances may arise, and in those cases, we

will do our best to accommodate rescheduling or cancellations. However, it is the client’s responsibility to

communicate any changes in a timely manner.

     We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 hours* before your appointment time to avoid a cancellation fee.  If for any reason you are not satisfied with your lashes, please notify us within 5-days of your  appointment and we will be more than happy to schedule a "fix" appointment to improve the look of your lashes.

Contact Us:

Office Phone: 719-465-3501


Jancina: 719-649-9955

1230 Tenderfoot Hill Rd., Suite 205

Colorado Springs, CO 80906


Jessica: (719) 201-6981

6165 Lehman Drive, Suite 109

Colorado Springs, CO 80918

Copyrights 2012-2022  Colorado  Lash Co.

EyeLash Services: 

Classic Lash Extensions

Hybrid Lash Extensions

Volume Lash Extensions

Lash Lifting/perming

EyeLash Tinting

EyeBrow Services:

EyeBrow Design

EyeBrow Maintenance

EyeBrow Tinting

EyeBrow Lamination

bottom of page